Accommodation

What is the Tenant Private Area on the website?

The Tenant Private Area – is a secure log in section of the website, that has two uses for all current tenants:

1. To provide information from user manuals for all white goods, how to set temperatures of your room, to welcome information guides to Plymouth and recommendations of restaurants and hotels for when parents come to visit

2. A reporting system for any issues are the properties. Tenants are asked to report any issues at the properties, and the system immediately notifies our team – so we can assess the best form of action and solution

Are there fire and smoke alarms in the properties?

YES!! – all properties have full mains wired smoke and fire alarm systems, including emergency lighting. All systems are tested annually. All fire exit routes and plans are provided to all tenants in the houses and available to download via the tenant private area

Are there washing and drying facilities?

Yes. All properties are provided with high quality white goods which include washing machines. Properties are all provided with outdoor clothes lines to dry clothes. Do not dry clothes on radiators and always keep airflow in the properties.

Can I have a party?

We are not here to say no, as you are allowed to socialise in your property and room, but other residents and neighbours must be respected and therefore noise levels are to be controlled. Please be considerate. We remind all tenants to treat the high quality properties as if they were your own – and to leave them as your found them.

How secure is my room?

All properties have window locks, Yale locks on all rooms and further Yale and Mortice locks on all entrance and exit doors. All keys are registered to each tenant each year. So all properties are as safe as possible. We ask all tenants to think about safety and security as anyone has in their own home. We advise that students take out their own insurance for their own possessions – which can be provided by all major insurance brokers at a small monthly cost.

Can I smoke in my room or on the premises?

All AFSP properties are explicitly Non SmokingNo Smoking Small

What furnishings are in my room? Do I need anything?

All properties are well equipped for all living needs, all rooms have double beds, wardrobe, 4-chest of drawers, bedside table, desk, desk chair. You just need your personal belongings! Easy!

Problem at the property? Who do we contact?

We have a dedicated team and property manager, Matt, who can be at our properties in 15 minutes! Our highly skilled maintenance team including a gas and boiler engineer, electrician and general maintenance. All details are provided in your welcome brochure when you move in.

Parents

What does my son/daughter need to take to University/College?

We provide a downloadable list of recommended essential and desirable items to make life a little easier for you and your son/daughter.AFSP Tenant Essential Items

We recommend that a department store such as Wilkinsons (walkable distance from our properties) is the perfect place to pick up most of the essential items you will need. Or to make life even easier (especially for International Students) try our friends at http://www.click2campus.com

Why is the quality of accommodation so high?

From the outset, we Accommodation for Students Plymouth have placed an emphasis on quality. All the properties have been designed with easy of use and adapted to make comfortable, well furnished homes for students who are here to study. All furnishings are of a high standard. We undertake regular inspections to ensure that the properties are well maintained and looked after by the residents.

What is a Guarantor, and what do I need to do?

For all tenants a guarantor (UK resident)is required to guarantee all financial payments during your stay. Upon your application we a run credit check on you and your guarantor to make sure no issues will occur during the tenancy. For International students, due to issues in the past, we only accept full payment of the year upfront

Students

What is the Tenant Private Area on the website?

The Tenant Private Area – is a secure log in section of the website, that has two uses for all current tenants:

1. To provide information from user manuals for all white goods, how to set temperatures of your room, to welcome information guides to Plymouth and recommendations of restaurants and hotels for when parents come to visit

2. A reporting system for any issues are the properties. Tenants are asked to report any issues at the properties, and the system immediately notifies our team – so we can assess the best form of action and solution

Is there car parking available?

The answer is yes and no. We do not provide parking as the locations of the properties are so close to University and local amenities. But if required, tenants can apply for a parking permit available through Plymouth county council parking services – see http://www.plymouth.gov.uk/permitparking

If I vacate the property over the university holidays do I need to move my possessions out?

No. During the term of the tenancy the room is for your use only and you will only need to move out your belongings on the tenancy end date

What do I need to bring to University/College?

It does not matter if you are an ‘experienced’ 4th year or just about to start your 1st year, in our vast experience we have provided you with a downloadable list of items that will assist you with staying away from home. Every little helps right? AFSP Tenant Essential Items

We recommend that a department store such as Wilkinsons (walkable distance from our properties) is the perfect place to pick up most of the essential items you will need. Or to make life even easier (especially for International Students) try our friends at http://www.click2campus.com

What is a Guarantor, and what do I need to do?

For all tenants a guarantor (UK resident)is required to guarantee all financial payments during your stay. Upon your application we a run credit check on you and your guarantor to make sure no issues will occur during the tenancy. For International students, due to issues in the past, we only accept full payment of the year upfront

Where is my choice of property located?

For your convenience we have selected properties at easily accessible locations, which mean that we can meet you promptly for viewings or access and departure during your son/daughters stay

What is Deposit Protection Service (DPS)?

A Government approved custodial tenancy deposit protection scheme. Tenancy Deposit Protection (TDP), as set out in the Housing Act 2004, requires that all agents/landlords protect their tenants’ deposits under a statutory tenancy deposit scheme. For more info see DPS FAQs

Are bills included?

Yes, all bills! Obviously a fair usage policy is employed, but all utilities (Gas, Electric, Water) and also unlimited 20MB WiFi Internet, and a Digital TV license is included in the price. Which means no hassle for you throughout your tenancy. No one else offers this in Plymouth!

Tenancy Questions

Can I extend my tenancy to the following year?

Over 75% of our students stay year after year! (We must be doing something right….) but if you would like to extend your tenancy you must notify the AFSP Team as early as possible to ensure your room has not been let to someone else. Bookings happen early every year, so we recommend you rebook early to avoid disappointment

When can I move in?

You can move in any time after 10am on the tenancy start date, which is normally around the last two weeks of September each year, just before freshers week

How long is the tenancy agreement?

In the tenancy agreements are for 50 weeks although in some circumstances short term tenancies are occasionally available in the summer

What is the Tenancy Agreement?

The tenancy agreement is a legally binding document between the landlord (owner) and the tenant (you) and your guarantor (your parent or guardian). It sets out clearly defined rules of the building and the obligations of the Landlord and Tenant. This is useful because if there are any disputes, both the Landlord and Tenant will refer to the Tenancy Agreement

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